ServiceNow Application Vulnerability Response App Development for a Leading AppSec Platform
ForshTec implemented centralized Privileged Access Management using Teleport to secure Windows and MSSQL systems, enforce granular RBAC, enable audit-ready logging, reduce access risk, and ensure PCI DSS and ISO 27001 compliance.
Case Details
Clients: AppSec Platform Vendor
Tags: ServiceNow Application Development, AppSec Integrations, Vulnerability Response, ServiceNow VR, Security Data Normalization, Platform Engineering, Certified Marketplace App
Project Duration: 6 Months
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Customer Context
A leading Application Security (AppSec) platform provider, offering capabilities across SAST, SCA, IaC Security, and Container Scanning, partnered with ForshTec to expand its ecosystem by building a ServiceNow Application Vulnerability Response (AVR) integration. ServiceNow® Application Vulnerability Response is part of ServiceNow Vulnerability response, providing a central location to manage and respond to vulnerabilities across infrastructure and applications.The objective was to provide enterprise customers with a seamless way to ingest and manage AppSec findings within ServiceNowʼs risk and remediation workflows.
Use Cases Covered
- SAST – Ingestion of static code analysis findings as ServiceNow Vulnerable Items
- SCA – Detection of open-source vulnerabilities and license risks
- IaC Security – Reporting infrastructure misconfigurations found in code pipelines
- Container Security – Scanning and ingestion of image-level CVEs and misconfigurations
All findings were expected to be normalized and mapped to the App Vulnerability model in ServiceNow, enabling consistent remediation flows.
ForshTec Solution
ForshTec was engaged as a strategic engineering partner to own the integration end-to-end — from idea to Store publication.
Key responsibilities included:
1. Use Case Discovery & API Analysis
- Collaborated with the AppSec platformʼs product and engineering teams to understand data models, API maturity, and sync requirements.
- Designed ingestion logic aligned with VR data contracts, including vulnerability state, severity, asset binding, and remediation context.
ServiceNow App Development
- Built a robust, scalable ingestion engine in the ServiceNow scoped app to fetch findings from the AppSec platform in near real time.
- Implemented mapping logic to ServiceNowʼs App Vulnerability and Vulnerable Item tables, supporting deduplication and enrichment.
- Ensured modular support for SAST, SCA, IaC, and Container findings with configurable mappings and sync filters.
- Followed ServiceNow’s standards, including lifecycle hooks, CMDB alignment, remediation workflows, and RBAC.
Certification & Go-Live
- Addressed all feedback and published the app to the ServiceNow Store after successful approval.
- Worked closely with ServiceNowʼs certification team, including:
- App review cycles
- Security and performance validation
- Demonstration setups for test scenarios and use cases
Impact Delivered
- Enabled enterprise customers to view and remediate AppSec findings natively within ServiceNow VR
- Delivered near real-time visibility into SAST, SCA, IaC, and container risks, linked to assets and teams via CMDB
- Reduced engineering overhead for the AppSec platform through certified, maintainable Store presence
- Strengthened customer trust by aligning with ServiceNowʼs native vulnerability workflows
Why ForshTec
ForshTec is a trusted engineering partner for cybersecurity platforms looking to expand their ecosystem integrations. With expertise in AppSec, ServiceNow VR, and data model alignment, ForshTec delivers certified, production-grade applications that accelerate go-to-market efforts and seamlessly plug into customer environments.
From use case discovery to store certification, ForshTec owns the integration journey end-to-end — so your teams can stay focused on core product innovation.