ServiceNow App Development
We design and build ServiceNow apps and workflows for Security Operations (SecOps) and ITSM—including Security Incident Response and Vulnerability Response—integrated with your SIEM/XDR/SOAR stack.
PLATFORM EXCELLENCE
Bridging the Gap Between IT Operations and Security.
ServiceNow is often sold as a magic bullet, but without the right architecture, it’s just a very expensive help desk. At ForshTec, we change that dynamic. We don’t just configure forms; we specialize in deep ServiceNow Application Development, turning the platform into the central nervous system of your enterprise where data actually flows between departments.
Our strongest impact happens where IT meets Security. The biggest friction point in most companies is the wall between the SOC (who finds the threats) and the IT admins (who have to fix them). By properly implementing Security Operations (SecOps) and Vulnerability Response (VR), we tear that wall down, creating a unified workflow that speeds up remediation and keeps everyone accountable.
PLATFORM-GRADE WORKFLOWS
Module Expertise
Unlock specific capabilities within the Now Platform to streamline governance and response.
01.
Security Operations (SecOps)
Your SIEM is screaming about threats, but who is actually fixing them? Security Operations (SecOps) bridges that critical gap. By routing alerts directly to the right IT teams, we turn raw data into assigned tasks, ensuring nothing gets lost in an email inbox or a spreadsheet.
02.
Vulnerability Response (VR)
Scanning is easy; remediation is the hard part. When you have ten thousand vulnerabilities, knowing where to start is impossible without context. We configure Vulnerability Response (VR) to cut through the noise, using asset criticality to highlight the five patches that actually matter right now, effectively ignoring the rest.
03.
Application Vulnerability Response (AVR)
Developers live in Jira, not in security dashboards. To get code fixed faster, we implement Application Vulnerability Response (AVR). It pipes SAST and DAST findings directly into the developer’s native workflow, treating security bugs just like any other feature request: visible, trackable, and resolvable.
04.
Healthy CMDB Architecture
You can’t protect what you can’t see. A chaotic Configuration Management Database (CMDB) is often the root cause of operational failures. We help you clean up the clutter, establishing a single source of truth so you know exactly who owns that rogue server before you try to patch it.
05.
ITSM Modernization
Modern IT Service Management (ITSM) should be about more than just resetting passwords. By building predictive automation and smarter self-service portals, we free your agents from repetitive grunt work, allowing them to focus on the complex problems that actually require human empathy.
06.
Custom Scoped Apps
Sometimes, the out-of-the-box modules just don’t fit the mold. Whether it’s a niche compliance tracker or a specific vendor portal, we build Custom Scoped Applications that solve your unique business problems without creating a technical debt nightmare for future upgrades.
INDUSTRIES WE SERVE
Workflows for Every Sector
From ensuring regulatory compliance in Banking to managing complex supply chain assets in Manufacturing, we tailor the Now Platform to your vertical.
Implementation Lifecycle
Case Study
Automation in Action
FAQ
Questions About ServiceNow Development
Addressing the common concerns of Platform Owners and IT Directors.
Will custom development break my future ServiceNow upgrades?
This is the most common fear, and for good reason. We follow strict "Scoped Application" best practices. By keeping our custom code isolated from the global scope, we ensure that your ServiceNow Application Development projects survive upgrades smoothly.
Why do I need the SecOps module if I already have a SIEM?
Your SIEM detects the fire; SecOps puts it out. While a SIEM generates alerts, Security Operations orchestrates the workflow to fix them, assigning tasks to IT and tracking the remediation to closure.
How long does a Vulnerability Response (VR) implementation take?
It depends on your data maturity. A standard implementation can take 8-12 weeks. However, if your CMDB is messy, we often recommend a "CMDB cleanup" phase first to ensure the vulnerability data maps to the right owners.
Can you help us clean up our CMDB?
Absolutely. A healthy Configuration Management Database (CMDB) is the foundation of the entire platform. We help you define CSDM (Common Service Data Model) standards and set up reconciliation rules to prevent duplicates and stale data.
Do you support Application Vulnerability Response (AVR)?
Yes. As software development speeds up, AVR is becoming critical. We integrate DAST/SAST tools (like Veracode or Checkmarx) into ServiceNow, allowing you to manage code-level vulnerabilities alongside infrastructure risks.
Do you manage ServiceNow instances after delivery?
No. We design and implement ServiceNow workflows and integrations. Platform ownership and operations remain with your internal teams or managed partners.
Build Secure, Automated SecOps Workflows.
We help organizations design, secure, and scale technology ecosystems through engineering discipline, cybersecurity expertise, and transparent delivery. Our solutions are built for reliability, integration, and long-term growth.